Q: How long will it take for my order to arrive?
A: Order Processing and Delivery Timeframe
Thank you for choosing RICH & LAWLESS for your purchase! We're excited to fulfill your order. Here's what you can expect regarding the delivery timeframe for orders with an estimated delivery of 7-10 business days:
Order Processing: Once your order is placed, our team will begin processing it within 1-2 business days. During this time, we'll verify your order details, prepare the items, and get them ready for shipment.
Shipping Time: The estimated shipping time for your order is 7-10 business days. This timeframe includes the transit time for the carrier to deliver your package to the shipping address you provided during checkout.
Tracking Information: As soon as your order ships, you'll receive a shipping confirmation email containing a tracking number. This will allow you to monitor the progress of your package as it makes its way to you.
Please keep in mind that factors such as your location, the shipping method selected, and any potential unforeseen circumstances may impact the delivery timeline. If you have any concerns or questions about the status of your order, feel free to contact our customer support team at Richandlawless2020@gmail.com. We're here to assist you throughout the process.
We appreciate your patience and understanding as we work to ensure the safe and timely delivery of your order. Thank you for your business!
Return & Exchange Policy
Q: Do you offer a return policy?
A:Return Policy - 14-Day Returns
We want you to be completely satisfied with your purchase from RICH & LAWLESS If for any reason you're not, our return policy ensures a smooth process. Here's an overview of our return policy for items eligible for return within 14 days:
Eligibility for Returns: To be eligible for a return, the item must be unused, undamaged, and in its original packaging. We're unable to accept returns for products that show signs of wear, damage, or alteration.
Initiating a Return: If you wish to return an item, please contact our customer support team within 14 days of receiving your order. They will guide you through the return process and provide you with a Return Authorization (RA) number.
Return Shipping Responsibility: For returns, the customer is responsible for covering the return shipping costs, including the cost of any return labels. We recommend using a trackable shipping method to ensure the safe return of the item.
Packaging Requirements: Please ensure that the item is securely packaged in its original packaging or a similar protective packaging. This helps prevent damage during transit and ensures the item is received in the condition it was originally shipped.
Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. Upon successful inspection, we will process your refund, excluding any initial shipping charges. Please allow [X] business days for the refund to appear in your original payment method.
Non-Refundable Items: Certain items, such as personalized or custom-made products, are non-refundable unless they arrive damaged or defective. Please contact our customer support team for guidance in such cases.
Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, you'll need to initiate a return and place a new order for the desired item.
For detailed information or assistance with a return, please contact our customer support team at Richandlawless2020@gmail.com We're here to help you throughout the return process and ensure your satisfaction with your shopping experience.